RESUME

HP | DIGITAL EXPERIENCES AND TOUCHPOINTS

SENIOR USER EXPERIENCE RESEARCHER 

3/2021-Present

• Led generative and evaluative research efforts, including participant coordination and research planning

• Educated teams on best UX practices and emphasized the power of—and need for—storytelling when delivering key user insights and needs

• Managed and facilitated a variety of qualitative studies, including unmoderated and moderated remote research, in-person lab studies, click tests, surveys, tree tests, card sorts, interviews, walkthroughs, and prototype testing

• Collaborated with strategy and design partners to create journey maps, user archetypes, and other key deliverables conveying the customer’s experience

• Integrated UX research into the digital design process by building strong relationships with cross-functional teams, ensuring user-centered solutions and project outcomes

• Mentored colleagues on workshop facilitation and developing strategic partnerships with stakeholders to drive user-centered decision making and solutions

AT&T | DESIGN TECHNOLOGY

UX RESEARCHER

8/2018 – 2/2021

• Performed generative research utilizing user interviews, contextual inquiry, research audits (of multiple projects and teams)

• Facilitated workshops with users, clients, stakeholders, and subject matter experts to gather data and create journey maps

• Created guides including how to perform user interviews and user archetypes to be used as reference across the business

• Lead ethnographic research, including participant coordination, research plans, and educating teammates on best practices

• Completed evaluative research and benchmarking using remote moderated and unmoderated testing, interviews, surveys, and use of the System Usability Scale

CUBIC | INTIFIC

UX RESEARCHER

3/2017 - 8/2018

• Entered an agile landscape and worked with teammates to determine how to best implement UX research as a resource

• Facilitated usability testing and user research remotely and in person, including international and national travel

• Utilized guerrilla ethnographic and contextual inquiry research methods with users

• Cultivated relationships with subject matter experts to gain buy-in and access to niche users

• Performed rapid analysis and synthesis to produce deliverables for stakeholders

THERESA NEIL STRATEGY + DESIGN

UX RESEARCH INTERN

8/2016 - 12/2016

• Performed stakeholder and user interviews, remotely and in-person

• Created affinity diagrams and empathy maps in preparation of the creation of personas

• Analyzed data from 60 group interviews for themes and insights to inform user scenarios for existing software

• Prioritized user needs to create a feature list for a yet-to-be created MVP

• Sourced competitors for competitive analysis in niche markets

SPRINGBOX

UX + CONTENT STRATGEY INTERN

6/2016 - 8/2016

• Facilitated user testing on Springbox’s website redesign, serving as a baseline for iterations moving forward

• Designed wireframes and mock-ups for websites with a focus on content strategy and information architecture

• Utilized heuristic guidelines to audit client and competitor websites

• Performed competitive analysis on site design, content, and layout to glean insights for clients